Sign in to access your The Maharaja Shop
account and continue shopping
Air India and the Maharaja Shop accounts are separate.
New to The Maharaja Shop?
Enter your registered email address or mobile number to receive a verification code
Remember your password?
Enter the code sent to +91 XXXX
Enter the code sent to +91 XXXX
This Shipping & Delivery Policy applies to products purchased through Maharaja Shop (“Maharaja Shop”), an e-commerce platform operated and managed by Vernost Tech Ventures Pvt. Ltd. (“Vernost”) on behalf of Air India.
Products available on Maharaja Shop may be supplied and fulfilled by independent third-party sellers (“Seller”). Products may therefore be dispatched directly by the respective Seller using a logistics or courier service provider selected and appointed by the Seller.
Vernost operates and manages the Maharaja Shop platform and facilitates order and customer-support coordination. Vernost does not provide, appoint, own, operate or manage logistics or courier services for Seller-fulfilled orders.
Once an order is successfully placed on Maharaja Shop, the order will be processed for fulfilment by the applicable Seller.
The Seller is responsible for:
The estimated delivery timeline displayed on Maharaja Shop is indicative and may vary depending on product availability, Seller processing and dispatch time, customer location, logistics availability, weather conditions, public holidays, transportation disruptions, regulatory restrictions and other circumstances beyond the reasonable control of Vernost or the Seller.
Any delivery timeline communicated at the time of purchase is an estimated delivery timeline and not a guaranteed delivery date, unless expressly stated otherwise.
Each Seller is responsible for selecting and managing the logistics/courier service provider used for its orders.
Vernost does not appoint or provide a logistics/courier service provider to Sellers.
Any agreement or commercial relationship between a Seller and its logistics/courier service provider is solely between those parties.
Vernost is not a party to such arrangements and does not control the operations, service levels, delivery personnel, vehicles, delivery network or internal processes of the Seller's logistics/courier service provider.
Any applicable shipping charges, if applicable, will be communicated to the customer before completion of the order.
Unless expressly stated otherwise, shipping-related costs incurred by the Seller in fulfilling an order shall be the responsibility of the Seller.
Customers are responsible for providing a complete and accurate delivery address and valid contact details.
Vernost and the Seller shall not be responsible for delays, failed deliveries or additional costs resulting from an incorrect, incomplete or inaccurate delivery address or contact information provided by the customer.
The Seller's appointed logistics/courier service provider may make reasonable attempts to deliver the product to the address provided by the customer.
Delivery may not be completed where the customer is unavailable, the address is incorrect or incomplete, the customer refuses to accept the shipment, the location is inaccessible, the customer does not respond to the courier, or for other circumstances preventing successful delivery.
Where a delivery attempt fails, the Seller and/or its logistics/courier service provider may make further delivery attempts or return the shipment to the Seller in accordance with their applicable processes.
Where tracking is available, tracking details may be provided to the customer through Maharaja Shop or other applicable communication channels.
Tracking information is based on information supplied by the Seller and/or its appointed logistics/courier service provider.
Vernost does not independently control or guarantee the accuracy, frequency or availability of third-party shipment tracking information.
Delivery may be delayed due to circumstances including:
Vernost may facilitate communication with the Seller where required; however, Vernost does not guarantee delivery by a particular date.
Where an order contains multiple products, products may be shipped separately depending on the Seller, product availability, fulfilment location and logistics arrangements.
Customers may therefore receive multiple shipments for a single order.
Separate delivery of products within the same order shall not, by itself, constitute a failure to fulfil the order.
Product availability is subject to the inventory maintained by the respective Seller.
In exceptional circumstances, an order may become unavailable due to inventory discrepancies, stock damage, system errors or other unforeseen circumstances.
If the Seller is unable to fulfil an order due to such circumstances, Vernost may communicate the situation to the customer and coordinate an appropriate resolution in accordance with the applicable order terms.
Customers are advised to inspect the package and product promptly upon delivery.
Where the package appears visibly damaged or tampered with, the customer should, where possible, bring this to the attention of the delivery personnel and contact Maharaja Shop Customer Care promptly.
For product defects, the Maharaja Shop Return, Replacement & Refund Policy will apply.
Customers must report eligible product defects to Maharaja Shop Customer Care within 24 hours of delivery as specified in that Policy.
Where a product is damaged during transportation before delivery, the customer should report the issue through Maharaja Shop Customer Care within the applicable period.
The complaint may be coordinated with the relevant Seller.
The Seller will be responsible for coordinating with its appointed logistics/courier service provider and determining the appropriate resolution, subject to the applicable Return, Replacement & Refund Policy.
If a shipment is returned to the Seller because delivery could not be completed due to circumstances attributable to the customer, the Seller may contact the customer regarding further delivery arrangements.
Any re-shipment may be subject to the Seller's applicable terms and any additional shipping costs, where applicable.
Vernost shall not be responsible for additional shipping costs arising from failed delivery attributable to the customer.
Certain products may not be deliverable to all locations due to Seller, courier, geographical, regulatory or product-specific restrictions.
Maharaja Shop may restrict delivery to certain PIN codes or locations where fulfilment is unavailable.
The Seller may use independent third-party logistics/courier service providers for delivery.
Such logistics/courier service providers are independent third parties and are not employees, agents or representatives of Vernost.
Vernost does not control or manage the operations of such logistics/courier service providers and shall not be responsible for their acts, omissions, delays, service interruptions or operational failures, except to the extent required under applicable law.
Vernost and/or the Seller shall not be responsible for failure or delay in fulfilling delivery obligations caused by circumstances beyond reasonable control, including natural disasters, floods, earthquakes, fire, epidemics, pandemics, war, civil unrest, strikes, government restrictions, regulatory actions, transportation disruptions, infrastructure failures or other force majeure events.
Vernost's role in relation to shipping is limited to operating the Maharaja Shop platform and facilitating the applicable order and customer-support process.
Vernost does not provide, appoint, own, operate or manage any logistics or courier service for Seller-fulfilled orders.
The Seller is responsible for selecting, appointing and managing its logistics/courier service provider and for fulfilling and delivering the products ordered by customers.
Nothing in this Policy shall be construed as making Vernost the logistics service provider or carrier for any order fulfilled by a third-party Seller.
Vernost reserves the right to modify or update this Shipping & Delivery Policy from time to time.
The policy applicable to an order will generally be the policy communicated to the customer at the time of purchase, subject to applicable law.
For delivery-related assistance, customers may contact Maharaja Shop Customer Care using the support channels provided on the Maharaja Shop platform.
Vernost may coordinate with the relevant Seller to assist with delivery-related concerns. The Seller will coordinate directly with its appointed logistics/courier service provider where required.
