Sign in to access your The Maharaja Shop
account and continue shopping
Air India and the Maharaja Shop accounts are separate.
New to The Maharaja Shop?
Enter your registered email address or mobile number to receive a verification code
Remember your password?
Enter the code sent to +91 XXXX
Enter the code sent to +91 XXXX
This Return, Replacement & Refund Policy applies to products purchased through Maharaja Shop, the rewards redemption e-commerce platform operated and managed by Vernost Tech Ventures Pvt. Ltd. (“Vernost”) on behalf of Air India’s Frequent Flyer Programme – Maharaja Club.
Products available on Maharaja Shop may be supplied and fulfilled directly by independent third-party sellers (“Seller”). Accordingly, product fulfilment, product quality, warranty and eligibility for return or replacement may be subject to the applicable Seller's terms and conditions.
Once an order has been successfully placed on Maharaja Shop, the order cannot be cancelled.
Customers are advised to carefully review the product details, specifications, size, colour, quantity and other applicable information before placing an order.
Orders cannot be cancelled due to change of mind, incorrect selection, personal preference or any other reason after the order has been placed.
Maharaja Shop does not accept returns or provide refunds for products based on change of mind, personal preference, incorrect selection, dissatisfaction with the product, size/colour preference or any other reason unrelated to a qualifying product defect.
A return and/or refund may only be considered where the product delivered is defective, subject to the conditions set out in this Policy.
Customers must report any product defect to Maharaja Shop Customer Care within 24 hours from the date of delivery.
The customer must provide the relevant order details and may be required to provide photographs, videos, packaging images or any other information requested by Customer Care or the Seller for verification.
Any defect reported after 24 hours from the date of delivery may not be considered for return, replacement or refund under this Policy.
Customers are therefore advised to inspect the product immediately upon delivery.
Where a defective-product complaint is received within the applicable 24-hour period, the complaint will be coordinated with the relevant Seller for assessment.
The Seller may review the complaint and supporting evidence provided by the customer and may determine whether the product qualifies as defective and whether it is eligible for return, replacement or refund.
The Seller's decision regarding the existence of a product defect and eligibility for return, replacement or refund shall be final, subject to applicable law.
Vernost will facilitate and coordinate the communication and resolution process between the customer and the Seller but does not independently determine whether a product is defective.
Where the Seller approves a return, the customer may be required to return the product through the return/pickup process communicated by Maharaja Shop.
The customer must retain the product in the condition in which it was received, along with its original packaging, accessories, manuals, warranty cards and other components supplied with the product, until the return process is completed.
A return may be rejected where the product has been damaged due to misuse, improper handling, accidental damage, unauthorised modification or any other circumstances attributable to the customer.
If the Seller determines that the product is defective and approves the claim, the resolution may be provided in the form of:
Replacement will be subject to product availability.
If a replacement is not available, the Seller may approve a refund in accordance with the applicable order and product terms.
The applicable resolution will be communicated to the customer after the Seller's assessment.
Products that are covered by a manufacturer's or brand's warranty are not covered under Maharaja Shop's return or refund policy for defects that are covered by such warranty.
In such cases, the customer will be required to avail the applicable warranty/service support directly from the manufacturer, brand or authorised service centre in accordance with the applicable warranty terms.
Maharaja Shop/Vernost may provide the relevant warranty information or assist the customer in directing the request to the appropriate manufacturer or authorised service provider, where applicable.
The manufacturer's warranty terms will govern warranty claims.
Returns, replacements or refunds will generally not be available in the following circumstances:
Products available on Maharaja Shop may be fulfilled directly by third-party Sellers.
The Seller is responsible for:
Vernost manages the Maharaja Shop platform and coordinates the customer service and return/refund process with the respective Seller.
Customers should raise their request through Maharaja Shop Customer Care and should not be required to independently coordinate with the Seller unless specifically instructed.
Where a refund is approved, the eligible Reward Points used for the purchase will be credited back to the customer's applicable Rewards account.
The refund will be processed only after the Seller has approved the defective-product claim and the applicable return process has been completed, where a physical return is required.
The number of Reward Points refunded will be limited to the eligible value of the approved returned product.
Customers are advised to inspect products immediately upon delivery.
The customer must notify Maharaja Shop Customer Care within 24 hours of delivery if the product appears defective.
The customer may be required to provide sufficient evidence to support the defect claim.
Failure to report the defect within the specified period may result in the claim being rejected.
Vernost reserves the right to modify or update this Return, Replacement & Refund Policy from time to time.
The policy applicable to an order will generally be the policy communicated to the customer at the time of purchase, subject to applicable law.
For any defective-product claim or assistance relating to a return, replacement or refund, customers should contact Maharaja Shop Customer Care using the support channels provided on the Maharaja Shop platform.
All claims will be handled in accordance with this Policy and the applicable product/Seller terms.
