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Maharaja Shop (“Maharaja Shop”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide while using the Maharaja Shop platform.
Maharaja Shop is managed and operated by Vernost Tech Ventures Pvt. Ltd. (“Vernost”) on behalf of Air India. Vernost is responsible for managing and operating the Maharaja Shop platform, including its technology platform, order management, customer support and coordination with third-party Sellers.
This Privacy Policy explains how we collect, use, store, process and share personal information when you access or use Maharaja Shop, place an order, contact customer support or otherwise interact with the platform.
By accessing or using Maharaja Shop, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use Maharaja Shop, we may collect the following information:
This may include:
We may collect information associated with your Maharaja Shop account, including:
When you place an order, we may collect and process information relating to:
Where payments are processed through third-party payment service providers, payment information may be collected and processed directly by the relevant payment service provider in accordance with its applicable privacy policy.
If you contact Maharaja Shop Customer Care, we may collect information relating to your communication, including:
When you access Maharaja Shop, certain technical information may be automatically collected, including:
We may use personal information for purposes including:
Where permitted by applicable law and based on applicable permissions or consent, we may also use information for marketing and promotional communications.
We may share relevant personal information with third parties where reasonably necessary to provide Maharaja Shop services.
These may include:
Where a product is supplied and fulfilled by a third-party Seller, relevant information such as the customer's name, delivery address, contact number, order details and other information necessary to fulfil the order may be shared with the applicable Seller.
The Seller may use this information for purposes including:
Sellers may share relevant customer and delivery information with their appointed logistics/courier service providers for delivery of products.
Vernost does not appoint, operate or manage the logistics/courier service providers used by Sellers.
We may engage third-party service providers to support the operation of Maharaja Shop, including providers of:
Such service providers may process personal information as required to provide their contracted services and in accordance with applicable contractual and legal requirements.
We may disclose personal information where required or permitted by applicable law, legal process, court order, government authority or regulatory requirement.
Maharaja Shop operates using a marketplace model, under which products may be fulfilled directly by independent third-party Sellers.
The Seller may receive the information necessary to fulfil the relevant order.
Customers acknowledge that once information is shared with a Seller for order fulfilment or related purposes, the Seller may process that information in accordance with applicable law and its own privacy obligations.
Sellers are expected to use customer information only for legitimate purposes associated with the relevant order and applicable services.
Maharaja Shop may use cookies, pixels, SDKs and similar technologies to:
You may be able to control or disable certain cookies through your browser or device settings. Disabling certain cookies may affect the availability or functionality of some features.
We may use analytics and measurement tools to understand how customers interact with Maharaja Shop and to improve the platform.
These tools may collect information such as device information, pages visited, interaction data and technical information.
Where third-party analytics services are used, their processing may also be subject to their respective privacy policies.
Vernost takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no electronic transmission, storage system or internet-based service can be guaranteed to be completely secure.
Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security of information transmitted through or stored on the platform.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
The applicable retention period may vary depending on the nature of the information and the purpose for which it is processed.
Customers may request deletion of their Maharaja Shop account by submitting a request to Maharaja Shop Customer Care or through the account deletion mechanism provided on the platform, where available.
Upon receiving an account deletion request, Vernost will process the request in accordance with applicable law and its applicable data retention requirements.
Account deletion may result in the closure or deactivation of the customer's Maharaja Shop account and may prevent the customer from accessing certain account-related services, order history or other features associated with the account.
Deletion of an account does not necessarily require Vernost to immediately delete all information relating to the customer. Vernost may retain certain information where retention is required or permitted by applicable law, for legitimate business purposes, fraud prevention, dispute resolution, accounting, transaction records, regulatory compliance or protection of legal rights.
Where information is required to be retained, such information will be retained only for the applicable period and handled in accordance with applicable law.
Subject to applicable law, customers may have rights relating to their personal information, including the right to:
Requests may be submitted through the contact details provided in this Privacy Policy.
Certain requests may be subject to verification to protect the security and privacy of the account holder.
Maharaja Shop is not intended for use by children where applicable law requires parental or guardian consent.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that personal information relating to a child has been provided to us inappropriately, please contact us using the details provided below.
Maharaja Shop may contain links to or integrations with third-party websites, applications, payment services, Sellers or other services.
We are not responsible for the privacy practices, content or security practices of third-party websites or services.
Customers are advised to review the privacy policies of third-party services before providing personal information to them.
Depending on the technology infrastructure and service providers used to operate Maharaja Shop, personal information may be processed or stored in locations outside the customer's state or country.
Where personal information is transferred or processed outside India, such processing will be undertaken in accordance with applicable law and applicable contractual or organisational safeguards.
Customers should ensure that information provided to Maharaja Shop is accurate and up to date.
Where account functionality permits, customers may update applicable information through their account.
Customers may also contact Maharaja Shop Customer Care or the designated privacy contact for assistance with correction of personal information.
Vernost may update this Privacy Policy from time to time to reflect changes in the Maharaja Shop platform, business practices, technology, legal requirements or other operational requirements.
Any updated Privacy Policy will be made available through Maharaja Shop.
The updated policy will become effective from the date specified in the updated policy.
For questions, account deletion requests, privacy requests or grievances relating to this Privacy Policy or the processing of personal information, customers may contact:
Privacy / Grievance Contact: Vernost Tech Ventures Pvt Ltd
Address:
Vernost Tech Ventures Pvt. Ltd.
Pankaj Building, Symphony It Park, 201-203, Raheja Vihar Rd, Chandivali, Andheri East, Mumbai, Maharashtra 400072.
We will endeavour to address privacy-related requests and grievances within the timelines prescribed under applicable law.
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, subject to applicable data protection and privacy laws.
